Tag: Small Business

Spring is almost here

on By

We could not be more excited for spring to be on its way. We have made so many upgrades and updates to our website and our store. We have hats, and koozies and even custom Fetty’s Cycle Service water bottles for sale. We have spent the winter building new bikes that will certainly be very popular come warmer weather.

Over the past 5 years we have slowly and steadily established ourselves as the premier and ONLY bicycle shop in the Pocono’s and Northeast PA that will come directly to you. One of our favorite parts of this business and this business model is to see the expression of our customers when they may very well at first be skeptical and uncertain of how a Mobile Bicycle shop operates, but once they book an appointment online and see the ease they are thrilled to just set back and relax while we take care of their issues. Often many times, once we establish relationships with these customers these choose to not even be home while we perform our services. Giving them more time to run other errands and check things off their list.

Now is the time to start thinking about getting your current bikes serviced or getting a new bike (starting @ $299.99) for the upcoming season. Our mobile optimized site offers for online appointment booking with many different options and price points. We are going to offer for the foreseeable future 10% off all labor costs for any appointments booked online. All our same pricing still applies, but there is an incentive for booking on our simple platform.

Our phone still works and we still enjoy speaking will all of our customers. We will most usually send a text or make a call to confirm the appointment with you anyway. If you prefer.

Thanks for reading and we will see you soon.

Blog

Featured By

The journey of this whole business really has a neat and pretty humble beginning.   Myself personally have over 15 year’s experience in the bicycle industry.  I started at a young age working in a very successful brick and mortar bike shop, and was very fortunate that the owner kind of took me in.  It was at that  bicycle shop where I have learned stuff that I really still use to this day.  My mom and dad bought me some of my first bicycle specific tools at around age 13-14, a few of which I actually still use every day.  There were so many things I learned along the way, that I never dreamed that I would use to operate this business.

The whole concept of Fetty’s Cycle Service really started organically when several years ago some of my very good customers NOW, caught wind that I was knowledgeable with bikes.   I would either pick the bikes up and take them with me or work on them onsite with what was a pretty small mobile operation compared to what we have now.  For the First year, I was super fortunate for some of those really good customers to carry me thru.

After that first year I really saw the potential in this business.  I knew that customers loved not having to take their bikes back and forth to the bike shop.  And I knew that I really enjoyed traveling around and meeting new customers, getting to work on bikes and helping folks get to enjoy their bikes and cross something off their list with minimal effort on their part. We are really just changing the way that folks view what a bicycle shop can be.

Since those first days, we have evolved to now operate out of our fully equipped Ford Transit connect van. We have greatly expanded our website and our online booking platform.  You can always give us a call or text, but a great feature about this is that you can go online any time and book an appointment to get your bikes serviced on your schedule.  Estimates are most usually free.  We are fully stocked with parts to repair most any bike.  We carry everything from tires and tubes, to brake pads, Chains, water bottles, flashy safety lights and tons more inventory.

Like I mentioned, we do sell new bikes from Raleigh and Diamondback and a few smaller brands as well as racks for your car to carry the bikes.   One common question we get is how are you going to sell me a bike at my house that fits me correctly?  Once the customer calls, we will discuss things like height, weight, riding style and budget.  I will then take a few models out of my inventory and bring them to you.  We can discuss then more details and get you the best bike for you.  I will get you fitted correctly and you have a new bike ready to enjoy!

Really the biggest takeaway from this business is service and convenience, if nothing else.   Over the years and the relationships I have developed, I have really grown to take the customers satisfaction personally. The only real complaint we get is that folks wish they would have found us sooner.  Usually once a customer uses us, they don’t go back to the traditional way.  As long as my customers are satisfied and they keep spreading the word, I am confident we will be around for a long time.