Andrew is extremely responsive and customer service oriented. We purchased two bikes to donate to a local Tricky Tray and one of the bikes came with missing pieces. I text him a picture of the piece and he assured me that it was an easy part to find. He even offered to drive the part out to me free of cost. I was able to get the part locally but that fact that he would go out of his way to help us out, blew my mind. This type of customer service nowadays is practically nonexistent. I highly recommend him and will definitely contact him for any future needs.